Returns

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Once your return is received and reviewed, we will send you an email notifying you that we have received your returned item. We will also let you know if your refund is accepted or denied.

If accepted, your refund will be processed and within a set period of 15 days, a credit will be automatically added to your original credit card or the payment method.

Late or missing refunds

If applicable) If you have not yet obtained a refund, first check your bank account again.

Then contact us by contacting your credit card bank, it may take some time before they officially post your refund.

Then contact your bank. Any processing time also occurs before a refund is released.
     If you've done all of this and still haven't gotten your refund, please contact us at info@mysolskincare.com

Offers

Sale products (if applicable) Only standard-priced products can be refunded, unfortunately, promotional products cannot be refunded.

 

Exchanges

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If applicable) We only replace products if they are defective or damaged. Send us an email to info@mysolskincare.com and we will tell you how to send the article
defective, if you need to exchange it for the same item.

 

Gifts

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When the item is gift tagged when purchased and shipped directly to you, you may receive a gift credit on the return value. When the returned item is received, a gift certificate will be sent to you.

 

If the item was not labeled as a gift when it was ordered, or if the gift sent the order to be delivered to him later, we will issue a refund to the gift and he will learn of your return.

Transport

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You can send your product by mail (Contact us first, by email). You will be responsible for paying your own shipping costs to return your item. Shipping cost is non-refundable. When you get a refund, the refund should deduct the cost of the return shipping.

The time it may take for the exchanged product to reach you depends on where you live, it may vary.

You should consider using a trackable shipping service or purchasing shipping insurance if you are shipping an item over $ 75. We do not promise that we will get your item back.